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Return Policy

All returns must be made within 30 days after the Product shipment date. All returned Products must be unused (e.g., unassembled, washed, damaged, or altered) in original condition and packaging, and returned in accordance with the instructions received from contacting customer service at support@myspacover.com.  All authorized returns must have the Return Authorization Number, as returns without it will not be accepted.  You are solely responsible for the cost of shipping the returned Product. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion. Authorized returns will be refunded or credited to your account minus the original shipping charges and a restocking fee.  All custom made Spa Covers are shipped directly from our factory and are non-refundable.